How do I cancel my Subscription or Request a Trial extension

On every paying subscription application we offer, we list our "Auto Renewal/Cancellation Policy" that explains how our subscriptions are auto-billed once a subscription or Trial of one expires.You would always be able to check when a subscription is set to expire on the Apex site under the "Questions" tab then >Subscriptions.  In order to ensure that you are not charged for a subscription on the date that it expires, you would need to submit a Help Desk Ticket requesting to cancel the subscription or a request for an extension at least 1 day (24 hours) before it expires. Any request that is received once the charge has been processed for the subscription would apply for the next billing period as we do not issue refunds once you have been charged for it. 

Help Desk Tickets are accessed under the "Questions" tab >Help Desk Tech Support & Billing >Help Desk Submit a New Ticket or by using the link found on the right hand side of the Apex site >Help Desk Tickets >Create New Ticket.

We will respond to the ticket informing you of your request status or with any pertinent information regarding it.

Note that the 24 hour before expiration notification of cancellation does not include weekends or holidays, so if your membership is set to renew on a Monday, you need to let us know on Friday, before 4pm.

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